Deutsche Aligners
Dental Lab Ordering & Workflow Platform
Built a B2B platform that digitizes dental order placement, internal lab workflows, and communication between dentists and the lab — improving turnaround times and visibility.
The Problem
Deutsche Aligners, a dental lab, was overwhelmed by manual workflows: • Orders arrived via WhatsApp, email, or phone • There was no way to track progress or communicate systematically • Clinics had no visibility into order status or delivery timelines This created delays, miscommunication, and inefficiency across the board.
The Solution
We built a full-fledged digital platform to streamline lab ordering and internal operations. Key capabilities: • Dentists can create and manage orders via a secure portal • Each order flows through multiple internal statuses (review, production, QA, delivery) • Built-in messaging system for dentists ↔️ lab staff • Notifications for approvals, delays, and status changes • Admin dashboards for lab managers to monitor progress and workload
My Role
Product
Worked closely with the product agency (Bluemandarin) and client to design order flows, permissions, and automation logic tailored for the dental industry.
Backend
Led backend architecture in Node.js and MongoDB. Built robust APIs for multi-step order workflows, secure file uploads (dental scans, prescriptions), and internal messaging.
Frontend
Worked with frontend team to define clean interfaces and hook up real-time features. Provided mock APIs and documented backend integration.
DevOps
Handled complete AWS infrastructure setup, CI/CD pipelines, and production deployments. Built logging and alerting to monitor workflow lags.
Key Features
Order Management
Dentists can place, view, and manage detailed lab orders
Workflow Tracking
Each order moves through internal statuses (QA, production, packaging)
Internal Chat System
Secure in-app messaging between dental staff and lab support
File Uploads
Upload dental scans, prescriptions, and reference images
Admin Dashboard
Track workloads, delivery deadlines, and lab efficiency
Screenshots
Live order pipeline with status filters and alerts
Internal communication system built for speed and clarity
Outcome
🏥 **10+ Partner Clinics**: System adopted by multiple dental clinics and orthodontists. ⏱️ **Faster Turnarounds**: Order processing time reduced by 40% due to centralized visibility. 📞 **Fewer Support Calls**: Chat + status updates replaced manual follow-ups. 📈 **Operational Efficiency**: Lab managers now monitor workloads in real time, improving delivery accuracy.
Key Learnings
**B2B Workflows Need Precision** — Each lab order was tied to real patient cases. I had to build status logic and file handling with zero margin for error. **Communication is Core** — Internal chat wasn’t a “nice to have” — it drastically reduced friction between clients and support. **Post-Launch Support** — Continued improvements were made after go-live based on user feedback loops with dental staff and admins.